Cancellation and Refund Policy
Appointments may be rescheduled or canceled at no cost up to 24 hours before the scheduled visit. Cancellations made within 24 hours of the appointment, and missed appointments, are not eligible for a refund.
Payment and Scheduling
Payment is collected at the time of booking. This payment reserves your appointment time; it is not a deposit.
Cancellations More Than 24 Hours in Advance
You may reschedule or cancel for any reason without penalty or explanation. A full refund will be issued to the original form of payment.
Cancellations Within 24 Hours and Missed Appointments
Fees for appointments canceled within 24 hours, or for appointments not attended, are non-refundable. When a visit is reserved, that time is set aside exclusively for you and is no longer available to other patients. Late cancellations and missed visits leave an appointment unused that another patient could have received.
Circumstances Eligible for a Full Refund
Regardless of timing, you will receive a full refund if:
- Your appointment has not been confirmed. All requests are reviewed and confirmed by our staff. If you withdraw your request before confirmation, no time has been reserved and your payment will be refunded in full.
- OwnIt Health cancels or is unable to see you. You will never be charged for a visit we are unable to provide, including cancellations made by us on short notice.
- Technical issues prevent the visit. If a video connection cannot be established and the visit cannot be completed, you will not be charged.
Late Arrivals
Please join your visit even if you are running late. If sufficient time remains to provide appropriate care, your visit will proceed. If not, we will reschedule your appointment. A late arrival will not be treated as a missed appointment if you made a good-faith effort to attend.
Questions or Concerns
If you believe this policy was applied incorrectly, or your situation is not fairly addressed by it, please contact us:
- Secure message through the patient app
- Phone: 302-615-6105
- Email: admin@ehr.ownithealthcare.com
Each concern is reviewed individually by a member of our team.
We ask that you contact us before disputing a charge with your bank or card issuer. Most concerns can be resolved within one business day, while a payment dispute can take several weeks to process.